How do I update my delivery location in Ekart?

Ekart is one of India’s leading logistics and supply chain companies, providing fast and efficient delivery services to customers across the country. As a subsidiary of Flipkart, Ekart tracking handles millions of deliveries daily, making it an essential service for many online shoppers. However, sometimes life throws a curveball, and you may need to change your delivery location for a parcel you’ve ordered.

Whether you’ve moved to a new address, want to receive your package at a different location, or need to reroute your shipment for any reason, Ekart makes it relatively easy to update your delivery location.

In this blog post, we’ll guide you through the process of updating your delivery address in Ekart, whether through the website, app, or by contacting customer service. Let’s dive into the steps and tips to ensure your package reaches the right place on time.

1. Using the Ekart Website to Update Delivery Location

The Ekart website provides a user-friendly interface where you can track your order and make changes to your delivery details. Here’s how you can update your delivery address through the website:

1. Log In to Your Account: First, visit the official Ekart website. If you already have a Flipkart or Ekart account, log in using your credentials. If you don’t have an account, you’ll need to create one to track and manage your orders.

2. Navigate to Order Tracking: Once logged in, go to the order tracking section of the website. Enter your tracking ID or order number in the search field provided. You can usually find this information in the confirmation email or SMS you received after placing your order.

3. Select the Order: After entering your tracking details, click on the specific order for which you want to update the delivery address. This will open the order details page, where you can find all the current shipping information, including the expected delivery date and address.

4. Request a Change of Address: On the order details page, look for an option to modify your delivery details or change the delivery address. In some cases, this option may only be available before the order reaches a certain stage in processing, such as before it leaves the warehouse or is out for delivery.

5. Enter the New Address: Once you click on the option to change the delivery address, you’ll be prompted to enter the new address. Double-check the details to ensure accuracy—incorrect addresses can delay your delivery.

6. Confirm the Change: After entering the updated address, confirm the change by clicking on the “Update” or “Submit” button. You’ll typically receive a confirmation message or email notifying you that the change has been processed successfully.

7. Track the Shipment: After updating the address, continue to monitor the status of your order through the tracking system. Ekart will notify you of the new delivery schedule if the change has been processed before the package is dispatched.

2. Using the Ekart Mobile App to Update Delivery Location

The Ekart mobile app provides a more convenient, on-the-go option to track and manage your deliveries. You can also update your delivery address using the app, as follows:

1. Download and Install the App: If you haven’t already, download the Ekart app from the Google Play Store or Apple App Store, depending on your device.

2. Log In to Your Account: Open the app and log in with your credentials. If you don’t have an account, you can easily create one through the app.

3. Access Your Orders: In the app, navigate to the “My Orders” section where all your current orders and their status will be listed. Tap on the specific order you need to update.

4. Select the Delivery Address Change Option: Just like the website, the mobile app will display the option to modify your delivery details once you select the order in question. This may only be possible if the parcel hasn’t reached the final stage of delivery.

5. Enter the New Address: Tap on the “Change Address” button and fill in your updated delivery address details. Make sure everything is accurate and double-check for any errors.

6. Confirm the Update: Once you’ve entered your new delivery location, click on the “Submit” or “Update Address” button. The system will process the change, and you should receive a confirmation notification.

7. Track Your Package: After the update, continue tracking the shipment through the app to stay informed about the new delivery date and any further changes.

3. Contacting Ekart Customer Service

In some cases, the option to update your delivery location may not be available on the website or app, especially if the package is already in transit or out for delivery. In such situations, contacting Ekart’s customer support team is the best option.

Here’s how you can get in touch with Ekart customer service to request a change of delivery address:

1. Find Customer Support Details: Visit the official Ekart website or the Flipkart website and look for the “Contact Us” or “Customer Support” section. You can also find customer service contact numbers in the order confirmation emails.

2. Call or Email: You can either call the customer service helpline or send an email with your request. Make sure to include your tracking number, order ID, and the new address details in the message. Be polite and clear about your request.

3. Use Live Chat: Some customers may prefer using live chat support for quick responses. Ekart’s live chat option can be accessed through the website or app, allowing you to chat with a customer service representative in real time.

4. Request for Address Change: Once you’re connected with a representative, explain that you’d like to change your delivery address. The customer service team will check the status of your order and inform you whether it’s possible to modify the delivery location. If the change is allowed, they will assist you in making the necessary updates.

5. Get Confirmation: After processing your request, customer service will confirm whether the delivery address has been updated. Be sure to get a confirmation email or message for your records.

4. Important Considerations When Updating Your Delivery Location

• Timeliness: You can only change the delivery address before the package is out for delivery. Once the package is en route, it may not be possible to update the address, so it’s essential to request the change as early as possible.

• Accuracy: Double-check the new address for any mistakes, as even small errors can cause delays or misdeliveries.

• Availability: Depending on your location, Ekart may not offer the option to update the delivery address in certain regions or for specific types of shipments.

• Rescheduling: In some cases, Ekart may offer the option to reschedule the delivery rather than change the address. This may be a good alternative if you’re unable to receive the package at the originally planned location.

Conclusion

Updating your delivery location with FedEx tracking is straightforward, whether you’re using the website, mobile app, or customer service. The key is to make sure you request the change as early as possible, especially before the package enters the final stages of delivery. By following the steps outlined above, you can ensure that your order is delivered to the right place at the right time. Stay informed, track your order, and contact customer support if you face any challenges—Ekart’s team is there to help you!